Shipping Policy

Shipping Policy

 

Shipping Rates & Delivery Estimates

We offer a variety of shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.

 

Domestic Shipping (Australia):

Standard Shipping: 2-6 business days

Express Shipping: 1-3 business days

Please note that delivery times are estimates and may vary due to external factors beyond our control.

 

Shipping Carriers

We use Australia Post to deliver your packages.

 

Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Jen’s Creative Gifts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Jen’s Creative Gifts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Shipping Restrictions

Currently, we ship to addresses within Australia. However, some products may have restrictions for certain destinations. Please review the product details before placing an order.

 

Shipping to P.O. Boxes

We ship to P.O. Boxes within Australia.

 

Returns & Exchanges

Our policy on returns and exchanges is outlined in our Return Policy. Please refer to it for detailed information.

 

Contact Us

If you have any questions about our Shipping Policy, please contact us:

By email: contact@jen’screativegifts.com